There’s much in common between our host city, Pittsburgh, and the healthcare call center world. Pittsburgh used to be known as Steel Town but has transitioned to become a leading center for business, high technology and education. The healthcare call center world is rapidly transitioning to a more expansive role within our health delivery system. Pittsburgh is known as the city of bridges, with hundreds of bridges spanning communities in the greater Pittsburgh region. Bridging from yesterday to tomorrow is perhaps the principal strategic challenge facing healthcare call centers today. That is why the theme for this year’s conference is: “Your Bridge to Tomorrow’s Healthcare Call Center.” This theme runs from our first pre-conference session “Optimizing Your Productivity: Workforce Management 202 for the Call Center Leader” to our final session on “Building Strong Relationships within Your Healthcare Organization.” By the end of the conference you will be able to take away concrete ideas that will help you enhance your value to your healthcare organization.
The conference will be held at the Pittsburgh Marriott City Center Hotel in Pittsburgh, Pennsylvania, close to restaurants and other amenities. Pittsburgh is home to numerous nationally prominent cultural institutions that include the Andy Warhol Museum, the Carnegie Museum of Art and the Carnegie Museum of Natural History.
The hotel has offered us conference rates of $159 single or double. These rates apply through Tuesday May 22, 2018, after which reservations will be accepted on a space available basis at the best prevailing rate. You can Book Your Room Online, or contact Marriott Reservations at 1-800-228-9290 to get our conference rate, indicate that you are reserving your room for the 30th Annual Conference of Healthcare Call Centers. Check in time is 4 p.m. and check-out time is noon. The hotel is providing complimentary usage of guest room Internet services.
The early bird conference registration fee (submit by May 1) is $775 per person, for organizations that subscribe to Healthcare Call Center Times. For others, the fee is $925. After May 1, the fee is $850 per person, for organizations that subscribe to Healthcare Call Center Times. For others the fee is $995.
For those also attending our pre-conference workshops, there is a separate added fee of $125 for each three hour workshop. (Register Here if you’re not attending the main conference, but are going to one or more of the pre-conference workshops. The fee is $195 for each workshop.)
There are three ways you can register for the conference. Register Online – You can pay with your credit card via paypal or choose the invoice option and send a check later. You can download and fax your registration to 770-457-4606 or send it via mail to: Healthcare Call Center Times Conference, 1225 Johnson Ferry Road, Suite 560-A, Marietta, GA 30068.
This continuing nursing education activity was approved by the Alabama Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation for 14.5 continuing nursing education contact hours.
So, don’t wait to prepare for this most exciting, upcoming event. Call today for more information or complete the registration form. Call the HMR Publications Group at 770-457-6106 or Richard Cohen, Conference Chairman at 404-377-6131.