Healthcare call centers continue to grow in importance as health delivery systems recognize the value they can contribute toward the patient experience. As such, call centers must swiftly move into high gear to successfully meet this challenge. Among the many ways that call centers can enhance the patient experience are such things as making it easier for patients to find and schedule physician appointments, connect with a nurse at any time of the day or night for advice or triage, schedule an ancillary visit, and receive a discharge call from a nurse to check on how they are doing now that they are back at home. “Navigating in the Fast Lane” is our theme this year from our first pre-conference workshop, “The STP Formula for Growth: Strategy, Technology and People” to our final session on “Making Your Call Center a Calling.” By the end of the conference you will be able to take away concrete ideas that will help you enhance your value to your healthcare organization.
The conference will be held at the Little America Hotel in Salt Lake City, Utah, an upscale hotel in downtown Salt Lake City close to restaurants and other amenities. The city’s light rail goes to and from the airport and stops in front of the hotel. Salt Lake City itself sits between two spectacular ranges of the Rocky Mountains, offering an amazing panorama.
The hotel has offered us conference rates of $195 single or double. These rates apply through Monday May 15, 2017, after which reservations will be accepted on a space available basis at the best prevailing rate. You may reserve online or contact the Little America reservations line at 1-800-437-5288 and to get our conference rate, indicate that you are reserving your room for the Healthcare Call Center Annual Conference. Check in time is 3 p.m. and check-out time is noon. The hotel is providing complimentary usage of guest room Internet services.
The early bird conference registration fee (submit by May 1) is $775 per person, for organizations that subscribe to Healthcare Call Center Times. For others, the fee is $925. After May 1, the fee is $850 per person, for organizations that subscribe to Healthcare Call Center Times. For others the fee is $995.
For those also attending our pre-conference workshops, there is a separate added fee of $125 for each three hour workshop. (If you’re not attending the main conference, but are going to one or more of the pre-conference workshops, the fee is $195 for each workshop. Register Here)
There are three ways you can register for the conference. Register Online – You can pay with your credit card via paypal or choose the invoice option and send a check later. You can still download and fax your registration to 770-457-4606 or send it via mail to: Healthcare Call Center Times Conference, 1225 Johnson Ferry Road, Suite 560-A, Marietta, GA 30068.
This continuing nursing education activity was approved by the Alabama Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation for 14.5 continuing nursing education contact hours.
So, don’t wait to prepare for this most exciting, upcoming event. Call today for more information or complete the registration form.