PRUTTT 2010 Back Issues and Article Indexes - Physician Referral and Telephone Triage Times

		January Aspire and the Thanksgiving Tree at Wake Forest Telephonic Disease Management Programs Thrive in Elmira and Indianapolis Consulting Other Call Centers Within Your Organization Generational Differences in Selecting Primary Care Providers Scheduling, Day Time Triage and Prescription Refills All Tied into the Medical Home Verifying Appointments through an Automated System This Call Center Presenting Interesting Home/Office Mix for Staff New PRC Data Discusses Access and Cost of Prescription Problems What Do Roadside Assistance and Telephone Triage Have in Common? Scheduling Now the Major Focus for the Call Center at SLU Care Doctor Selection, USA Today, and Sante Fe
		February Calculating ROI is Still Important and Expanding in Scope From an Idea to 22 Nurses and 160 Pediatricians in Five Years Cultural Diversity Training, ED Pre-Arrival and More at Spectrum Telephone Triage and Sports Injuries in Children AtlantiCare Access Center has Come a Long Way Using this Health Plan Call Center to Improve HEDIS Scores A New Twist on Online Doctor Searches American Academy of Ambulatory Care Nursing Releases Position Statement Endorsing Nurse Licensure Compact More Ideas for Advertising Specialties for Call Center Promotion
		March Transfer Centers—Inside or Outside the Call Center? This Comprehensive Call Center had its Roots with Volunteers A Wider Focus at All Children’s Call Center iTriage from Healthagen Making its Mark What Do Consumers Prefer for Children’s Primary Care and Women’s Needs A More Expansive Direction Takes Hold in this Health Plan’s Clinical Call Center Revisiting Healthwise Communities Project Turning Around Without Falling Down—Do’s and Don’t for Your Call Center
		April Social Networking Comes to This Call Center Business Plans Can Be Organic Intersecting Worlds: Poison Control and Telephone Triage It’s a Comprehensive Access Center at Detroit Medical Center A Mixed Staff Comes into Play at NYU’s Call Center Appointment Navigator at Clarian 1-800-Therapist Moving Through a Major Transformation Recruiting and Managing Multi-Generations Certification for Employees of This Non-Clinical Call Center
		May A Big Splash for “I Need A Doctor ™” App The Wild, Wild H1N1 Experience of Last Fall Physician Referrals at the Bedside for this Call Center Guaranteeing People a Physician Appointment within 24 Hours Spotting Suspected Child Abuse Picking Up the Pieces from a Tragic Situation Adding More Programs to Your Managerial Portfolio Physician Directories and the Smartphone The Ergonomics of Telephone Triage Clinical Solutions Integrates with Healthwise Content
		June Pre-Arrival Center and More Fuel This Call Center’s Growth SBAR has Streamlined Nurse/Physician Communications at This Call Center Click to Call Growing Slowly in Healthcare Call Centers Just How Expansive Can a Discharge Calling Program Be? Advocate’s Online Doctor Selection Meets A.D.A.M. Moving Forward at Broward Health Coaching and Telephone Triage Intertwined at Optum Scheduling a Big Part of This Outsource Company’s Portfolio Note From the Editor: Telephone Nurse Advice and Triage Continues to Gain Credibility with the Media Vitals is Sure Getting the Hits
		July / August Maximizing the Value of Your Online Find a Doctor Application The 30 Minute Guarantee Comes to California Call Center Plays a Role in Baldrige Win for AtlantiCare Long Emergency Room Waits Spur Midland Memorial to Start Community Triage Line Riverside Call Center Facilitates the Continuum of Care Today’s Parents and Telephone Nurse Advice and Triage CPM Marketing Group Opens Call Center Kaiser’s Northern California Call Centers have Matured Having Rethought its Mission, Inova Call Center Changes Direction A Future Triage Application as Envisioned by Georgia Tech Graduate Students Call Center Training Program Can Close the Gap between Desire and Skill
		September 24-Hour Nurse HelpLine a Key Differentiator for this Pediatric Practice “I’m Not Holding Any Longer” VitaLine Continues to Prosper New Patient Centralized Scheduling Call Center Comes to Bloody Noses and Asthma: Taking Action While the Caller is Still on the Phone Who Needs to See a Specialist? Closing the Loop on Nurse Advice Reminding Patients about their Appointments Human Needs and Telephone Triage in Pasadena Reducing Unnecessary ER Visits through My Health Direct




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