News & Events  Current Publication
 

Annual Conference

Expanding Your Horizons

There is tunnel vision that only lets us see what is directly ahead of us on the call center pathway. Then there is a more expansive way to examine this profession, a journey that calls for expanding your horizon to encompass all the call centers are and can be in our health delivery system. "Expanding Your Horizons" is out theme this year from our first pre-conference workshop on benchmarking through our final session on workforce development.

 

The 20th Annual Conference of Physician
Referral & Health Information Call Centers

 

 2008 Physician Referral and Health Information Call Center Conference

The conference will be held at the

Chase Park Plaza Hotel in St. Louis

June 11-13, 2008

 

Click Here For More Information

 

Physician Referral and Telephone Triage Times Current Issue Cover 

In This Issue:

  • These Two Telephone Triage Nurses Have Cracked the Book Charts
  • Lean/Six Sigma Project Works to Reduce Abandonment Rates
  • Community Service and Helping Your Employees Too
  • Prudence Recommended in Promoting Your Call Center in the Yellow Pages
  • Baby Tracks Helps Get Children Immunized
  • Bringing Customer Service Excellence to More than the Call Center
  • IX Conversations from Healthwise
  • Helping Rural Practices Gain Sub-Specialty Appointments for their Pediatric Patients
  • Evaluating Call Centers
  • Cross Selling Yourself
  • Organizing Behavioral Beds

 

 

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