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Annual Conference

Navigating Your Way Through the New Healthcare World

This industry leading timely conference will have some of the healthcare call center's most respected authorities on hand to share their experiences and idea.

Almost three-quarters of the respondents to the 2009 Healthcare Call Center Survey indicated that their call center will be more important to their organization over the next two years. As this moves forward there will be numerous challenges presented, from strategy in this era of health system changes to operations, marketing and management. It will take skillful management to navigate through this new healthcare landscape.

Physician Referral & Telephone Triage Times Presents:
The 22nd
Annual Conference of Physician Referral & Health Information Call Centers

 

 

The conference will be held at the

JW Marriott Buckhead Atlanta
Atlanta, GA

June 16-18, 2010

 

Click Here For More Information

 

Physician Referral and Telephone Triage Times Current Issue Cover 

In This Issue:

  • Maximizing the Value of Your Online Find a Doctor Application
  • The 30 Minute Guarantee Comes to California
  • Call Center Plays a Role in Baldrige Win for AtlantiCare
  • Long Emergency Room Waits Spur Midland Memorial to Start Community Triage Line
  • Riverside Call Center Facilitates the Continuum of Care
  • Today’s Parents and Telephone Nurse Advice and Triage
  • CPM Marketing Group Opens Call Center
  • Kaiser’s Northern California Call Centers have Matured
  • Having Rethought its Mission, Inova Call Center Changes Direction
  • A Future Triage Application as Envisioned by Georgia Tech Graduate Students
  • Call Center Training Program Can Close the Gap between Desire and Skill