2010 Back Issues

Physician Referal and Telephone Triage Times publication cover   January
  1. Aspire and the Thanksgiving Tree at Wake Forest
  2.  Telephonic Disease Management Programs Thrive in Elmira and Indianapolis
  3. Consulting Other Call Centers Within Your Organization
  4. Generational Differences in Selecting Primary Care Providers
  5. Scheduling, Day Time Triage and Prescription Refills All Tied into the Medical Home
  6. Verifying Appointments through an Automated System
  7. This Call Center Presenting Interesting Home/Office Mix for Staff
  8. New PRC Data Discusses Access and Cost of Prescription Problems
  9. What Do Roadside Assistance and Telephone Triage Have in Common?
  10. Scheduling Now the Major Focus for the Call Center at SLU Care
  11. Doctor Selection, USA Today, and Sante Fe
Physician Referal and Telephone Triage Times publication cover - 2010   February
  1. Calculating ROI is Still Important and Expanding in Scope
  2. From an Idea to 22 Nurses and 160 Pediatricians in Five Years
  3. Cultural Diversity Training, ED Pre-Arrival and More at Spectrum
  4. Telephone Triage and Sports Injuries in Children
  5. AtlantiCare Access Center has Come a Long Way
  6. Using this Health Plan Call Center to Improve HEDIS Scores
  7. A New Twist on Online Doctor Searches
  8. American Academy of Ambulatory Care Nursing Releases
  9. Position Statement Endorsing Nurse Licensure Compact
  10. More Ideas for Advertising Specialties for Call Center Promotion
Physician Referal and Telephone Triage Times publication cover - 2010   March
  1. Transfer Centers—Inside or Outside the Call Center?
  2. This Comprehensive Call Center had its Roots with Volunteers
  3. A Wider Focus at All Children’s Call Center
  4. iTriage from Healthagen Making its Mark
  5. What Do Consumers Prefer for Children’s Primary Care and Women’s Needs
  6. A More Expansive Direction Takes Hold in this Health Plan’s Clinical Call Center
  7. Revisiting Healthwise Communities Project
  8. Turning Around Without Falling Down—Do’s and Don’t for Your Call Center
 
Physician Referal and Telephone Triage Times publication cover - 2010   April
  1. Social Networking Comes to This Call Center
  2. Business Plans Can Be Organic
  3. Intersecting Worlds: Poison Control and Telephone Triage
  4. It’s a Comprehensive Access Center at Detroit
    Medical Center
  5. A Mixed Staff Comes into Play at NYU’s Call Center
  6. Appointment Navigator at Clarian
  7. 1-800-Therapist Moving Through a Major Transformation
  8. Recruiting and Managing Multi-Generations
  9. Certification for Employees of This Non-Clinical Call Center
 
Physician Referal and Telephone Triage Times publication cover - 2010   May
  1. A Big Splash for “I Need A Doctor ™” App
  2. The Wild, Wild H1N1 Experience of Last Fall
  3. Physician Referrals at the Bedside for this Call Center
  4. Guaranteeing People a Physician Appointment within 24 Hours
  5. Spotting Suspected Child Abuse
  6. Picking Up the Pieces from a Tragic Situation
  7. Adding More Programs to Your Managerial Portfolio
  8. Physician Directories and the Smartphone
  9. The Ergonomics of Telephone Triage
  10. Clinical Solutions Integrates with Healthwise Content
 
Physician Referal and Telephone Triage Times publication cover - 2010   June
  1. Pre-Arrival Center and More Fuel This Call Center’s Growth
  2. SBAR has Streamlined Nurse/Physician Communications at This Call Center
  3. Click to Call Growing Slowly in Healthcare Call Centers
  4. Just How Expansive Can a Discharge Calling Program Be?
  5. Advocate’s Online Doctor Selection Meets A.D.A.M.
  6. Moving Forward at Broward
  7. Health Coaching and Telephone Triage Intertwined at Optum
  8. Scheduling a Big Part of This Outsource Company’s Portfolio
  9. Note From the Editor: Telephone Nurse Advice and Triage Continues to Gain Credibility with the Media
  10. Vitals is Sure Getting the Hits
 
Physician Referal and Telephone Triage Times publication cover - 2010   July / August
  1. Maximizing the Value of Your Online Find a Doctor Application
  2. The 30 Minute Guarantee Comes to California
  3. Call Center Plays a Role in Baldrige Win for AtlantiCare
  4. Long Emergency Room Waits Spur Midland Memorial to Start Community Triage Line
  5. Riverside Call Center Facilitates the Continuum of Care
  6. Today’s Parents and Telephone Nurse Advice and Triage
  7. CPM Marketing Group Opens Call Center
  8. Kaiser’s Northern California Call Centers have Matured
  9. Having Rethought its Mission, Inova Call Center Changes Direction
  10. A Future Triage Application as Envisioned by Georgia Tech Graduate Students
  11. Call Center Training Program Can Close the Gap between Desire and Skill
 
Healthcare Call Center Times - formerly Physician Referal and Telephone Triage Times - publication cover - 2010   September
  1. 24-Hour Nurse HelpLine a Key Differentiator for this Pediatric Practice
  2. “I’m Not Holding Any Longer”
  3. VitaLine Continues to Prosper
  4. New Patient Centralized Scheduling Call Center Comes to
  5. Bloody Noses and Asthma: Taking Action While the Caller is Still on the Phone
  6. Who Needs to See a Specialist?
  7. Closing the Loop on Nurse Advice
  8. Reminding Patients about their Appointments
  9. Human Needs and Telephone Triage in Pasadena
  10. Reducing Unnecessary ER Visits through My Health Direct
 
Healthcare Call Center Times - formerly Physician Referal and Telephone Triage Times - publication cover - 2010   October
  1. Your Callers May Be Your Best Customers
  2. Twenty Years and Counting
  3. Quick Click Button Eases the Transfer Process
  4. Call Times in the Clinical Call Center
  5. Note From the Editor—Let’s Talk About Failure
  6. Call Center Helps Patients Complete Care Loop
  7. 811 for Telephone Nurse Advice and Triage Comes to New Brunswick
  8. New Study Discusses Reporting Relationships, ROI and the Larger Picture
  9. Stability the Hallmark of Harborview’s Telephone Triage Program
  10. The Price is the Key Part of this Doctor Referral Site
  11. Breaks and Lunch in the Clinical Call Center—A Survey Tells
  12. Note From the Editor: 2011 Call Center Conference on the Campus of the Cleveland Clinic
 
Healthcare Call Center Times - formerly Physician Referal and Telephone Triage Times - publication cover - 2010   November
  1. The Intranet and Your Call Center
  2. Long Days, But Not As Long As They Used to Be
  3. Helping Your Parent Organization Function More Smoothly
  4. Alicare Medical Management’s Telephone Triage Business Keeps on Growing
  5. Find a Doctor App Started by Jewish Hospital & St. Mary’s HealthCare
  6. Telephone Triage Integrating with EMS at Grady
  7. Smoothing Out Referring Physician Orders
  8. New Safer Handoff Guidelines Issued by the Emergency Nurses Association
  9. Breaking Physician Referral Marketing by Age
  10. At-Home Medical Devices, Chronic Disease, and Possibly a Role for Telephone Triage Nurses
  11. Beryl Expanding into Hospital Operations
  12. Tips on Communicating with Physicians
  13. Reaching Out to Referring Physicians with a Doctor Rx Pad
 
Healthcare Call Center Times - formerly Physician Referal and Telephone Triage Times - publication cover - 2010   December
  1. Need a Hotel Near Northwestern Memorial Hospital?
    Contact the Call Center
  2. Changes Comes to the Cleveland Clinic Nurse on Call Program
  3. More Employed Physicians – What This Could Mean for the Call Center
  4. Becoming More Efficient at RES-INFO
  5. Emory HealthConnection Handles Questions from Nursing Job Candidates
  6. Where Telephone Nursing Ranks in New Survey
  7. 1-800-Therapist Morphs into Something Much Bigger
  8. 00 Call Reviews Per Guideline at The Children’s Hospital in Colorado
  9. What Do Speed Dating and Finding a Doctor Have in Common?
  10. Lessons Learned from Acquiring After-Hours Triage Business in Other Parts of the Country
  11. How We Compare to Other Countries: Statistics that May Be of Interest to Healthcare Call Center Managers
  12. The Human Power of Cross-Selling—A Case Study