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2017 Healthcare Call Center Conference



2017 Annual Conference

Navigating In The Fast Lane
Heathcare Call Center's 29th Annual Conference

Healthcare Call Center Times is proud to sponsor this yearís Annual Conference of Healthcare Call Centers. This industry leading timely conference will have some of the healthcare call centerís most respected authorities on hand to share their experiences and ideas. For further information call the HMR Publications Group at 770-457-6106.

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The conference will be held at the

 Little America Hotel
Salt Lake City, UT


June 7-9, 2017


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Healthcare Call Center Time - formerly Physician Referral and Telephone Triage Times - Current Issue Cover 

In This Issue:

  • This Urgent Care Chain has Quite a Call Center Operation
  • Abandonment Rates Plunge After Creation of a Virtual Front Office
  • Sending Non-Clinical People Home Too
  • Explosive Growth for This Freestanding Transfer Center
  • The Terms We Use: Telehealth and Telemedicine
  • Gamification and the Healthcare Call Center
  • The Hospital Readmissions Reduction Program Seems to be Working
  • Boston Childrenís Hospital is Carving Its Own Path Toward Centralized Scheduling
  • The Virtual Visit Company Carena Spreads Out into Health Systems
  • Sutter Physician Servicesí Patient Service Center Keeps on Expanding
  • Melding Switchboard and Building Services Support into a Call Center Works for MacKenzie Health