NAVIGATING IN THE
Heathcare Call Center's 29th Annual Conference
centers continue to grow in importance as health delivery
systems recognize the value they can contribute toward the
patient experience. As such, call centers must swiftly move into
high gear to successfully meet this challenge. Among the many
ways that call centers can enhance the patient experience are
such things as making it easier for patients to find and
schedule physician appointments, connect with a nurse at any
time of the day or night for advice or triage, schedule an
ancillary visit, and receive a discharge call from a nurse to
check on how they are doing now that they are back at home.
“Navigating in the Fast Lane” is our theme this year from our
first pre-conference workshop, “The STP Formula for Growth:
Strategy, Technology and People” to our final session on “Making
Your Call Center a Calling.” By the end of the conference you
will be able to take away concrete ideas that will help you
enhance your value to your healthcare organization.
The conference will be held at the Little America Hotel in Salt
Lake City, Utah, an upscale hotel in downtown Salt Lake City
close to restaurants and other amenities. The city’s light rail
goes to and from the airport and stops in front of the hotel.
Salt Lake City itself sits between two spectacular ranges of the
Rocky Mountains, offering an amazing panorama.
The hotel has offered us conference rates of $195 single or
double. These rates apply through Monday May 15, 2017, after
which reservations will be accepted on a space available basis
at the best prevailing rate. You may contact the Little America
reservations line at 1-800-437-5288 and to get our conference
rate, indicate that you are reserving your room for the
Healthcare Call Center Annual Conference or click on the
link. Check in time is 3
p.m. and check-out time is noon. The hotel is providing
complimentary usage of guest room Internet services.
The early bird conference registration fee (submit by May 1) is
$775 per person, for organizations that subscribe to Healthcare
Call Center Times. For others, the fee is $925. After May 1, the
fee is $850 per person, for organizations that subscribe to
Healthcare Call Center Times. For others the fee is $995.
For those also attending our pre-conference workshops, there is
a separate added fee of $125 for each three hour workshop. (If
you’re not attending the main conference, but are going to one
or more of the pre-conference workshops, the fee is $195 for
There are three ways you can register for the conference. You
may do so online by simply filling out the registration form on
our web site (Online Registration Coming Jan 15th, 2017) and click “Submit.”
You can pay with your credit card number or send a check later.
You can still Fax your registration to 770-457-4606 or send it
via mail to: Healthcare Call Center Times Conference, 1225
Johnson Ferry Road, Suite 560-A, Marietta, GA 30068.
This continuing nursing education activity was approved by the
Alabama Nurses Association, an accredited approver by the
American Nurses Credentialing Center’s Commission on
Accreditation for 14.5 continuing nursing education contact
So, don’t wait to prepare for this most exciting, upcoming
event. Call today for more information or complete the
registration form. Call the HMR Publications Group at
770-457-6106 or Richard Cohen, Conference Chairman at
conference will be held at the Little America Hotel in Salt Lake
on June7-9, 2017.
We'll see you June 7-9, 2017
in Salt Lake City!
Call Center Times*
is proud to sponsor this year’s
Annual Conference of Healthcare Call Centers.
* Formerly known as
Physician Referral & Telephone Triage Times
and the Physician
Referral and Health Information Call Centers Annual Conference