Save The Date:


Past Conference:


Healthcare Call Center Times Presents:

The 29th
Annual Conference

of Healthcare Call Centers


June 7-9, 2017

Little America Hotel
Salt Lake City, UT



Heathcare Call Center's 29th Annual Conference

Healthcare call centers continue to grow in importance as health delivery systems recognize the value they can contribute toward the patient experience. As such, call centers must swiftly move into high gear to successfully meet this challenge. Among the many ways that call centers can enhance the patient experience are such things as making it easier for patients to find and schedule physician appointments, connect with a nurse at any time of the day or night for advice or triage, schedule an ancillary visit, and receive a discharge call from a nurse to check on how they are doing now that they are back at home. “Navigating in the Fast Lane” is our theme this year from our first pre-conference workshop, “The STP Formula for Growth: Strategy, Technology and People” to our final session on “Making Your Call Center a Calling.” By the end of the conference you will be able to take away concrete ideas that will help you enhance your value to your healthcare organization.

The conference will be held at the Little America Hotel in Salt Lake City, Utah, an upscale hotel in downtown Salt Lake City close to restaurants and other amenities. The city’s light rail goes to and from the airport and stops in front of the hotel. Salt Lake City itself sits between two spectacular ranges of the Rocky Mountains, offering an amazing panorama.

The hotel has offered us conference rates of $195 single or double. These rates apply through Monday May 15, 2017, after which reservations will be accepted on a space available basis at the best prevailing rate. You may contact the Little America reservations line at 1-800-437-5288 and to get our conference rate, indicate that you are reserving your room for the Healthcare Call Center Annual Conference or click on the hotel reservation link. Check in time is 3 p.m. and check-out time is noon. The hotel is providing complimentary usage of guest room Internet services.

The early bird conference registration fee (submit by May 1) is $775 per person, for organizations that subscribe to Healthcare Call Center Times. For others, the fee is $925. After May 1, the fee is $850 per person, for organizations that subscribe to Healthcare Call Center Times. For others the fee is $995.
For those also attending our pre-conference workshops, there is a separate added fee of $125 for each three hour workshop. (If you’re not attending the main conference, but are going to one or more of the pre-conference workshops, the fee is $195 for each workshop.)

There are three ways you can register for the conference. You may do so online by simply filling out the registration form on our web site (Online Registration Coming Jan 15th, 2017) and click “Submit.” You can pay with your credit card number or send a check later. You can still Fax your registration to 770-457-4606 or send it via mail to: Healthcare Call Center Times Conference, 1225 Johnson Ferry Road, Suite 560-A, Marietta, GA 30068.

This continuing nursing education activity was approved by the Alabama Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation for 14.5 continuing nursing education contact hours.

So, don’t wait to prepare for this most exciting, upcoming event. Call today for more information or complete the registration form. Call the HMR Publications Group at 770-457-6106 or Richard Cohen, Conference Chairman at 404-377-6131.


The conference will be held at the Little America Hotel in Salt Lake City, UT on June7-9, 2017.  


We'll see you June 7-9, 2017 in Salt Lake City!



Healthcare Call Center Times* is proud to sponsor this year’s
Annual Conference of Healthcare Call Centers.


* Formerly known as Physician Referral & Telephone Triage Times
and the Physician Referral and Health Information Call Centers Annual Conference